Frequently Asked Questions
About FCE Logistics:
What does FCE Logistics do?
FCE Logistics is a Dutch logistics service provider offering worldwide transport and supply chain solutions, including air freight, ocean freight, road transport, rail freight, and warehousing. We manage complete logistics processes with transparent pricing, customs clearance, and personalized service.
Where is FCE Logistics located?
FCE Logistics has its headquarters in Emmen (The Netherlands) and additional offices in Harderwijk (NL), Slovakia, and Hungary to provide strategic European coverage.
Which companies does FCE Logistics work for?
From startups and SMEs to large multinationals, FCE Logistics supports organizations of all sizes in optimizing their supply chains.
Why do companies choose FCE Logistics?
Clients choose FCE Logistics because of:
- Transparent pricing
- Full-service logistics
- Reliable partners
- Flexible and customized solutions
- Focus on sustainability and efficiency
Does FCE Logistics offer customized solutions?
Yes, every supply chain is different, and FCE Logistics tailors its services to your specific challenges and needs.
About Transport Services:
What is the difference between LTL and FTL transport?
LTL (Less than Truckload) is ideal for smaller shipments where you share the cargo space with other shippers, which is cost-effective. FTL (Full Truckload) means that the entire truck is utilized for your goods, which is faster and minimizes the risk of damage because no reloading is required.
How can I track my shipment during road transport?
At FCE Logistics, we track the status of your shipment daily. This gives you insight into the location of your goods and the expected delivery time, so you are always informed about the status of your logistical process.
How long does ocean freight take on average?
This depends on the route and destination. For example, container transport from Europe to Asia or America can take several weeks, depending on sailing schedules and port rotations.
What does “Real-Time Track & Trace” mean?
Advanced tracking tools that provide daily updates and full visibility, offering clear insight into the entire transport process.
Why choose rail freight?
Rail freight is a sustainable and reliable option for European and Asian corridor connections, especially for large volumes and long distances.
Does FCE Logistics assist with customs formalities?
Yes, the team handles full customs procedures and all necessary transport documentation to ensure your shipment crosses borders smoothly.
What are Incoterms and how do they help me?
Incoterms are international delivery terms that clearly define who bears which costs, risks, and responsibilities during transport. FCE Logistics can help you choose the right term for your shipment.
About Air Freight:
What are the advantages of air freight compared to sea freight?
The main advantage of air freight is speed. While sea freight can take weeks, air freight can reach almost any destination worldwide within 1 to 5 days. In addition, air freight is often safer for fragile goods, and insurance premiums are generally lower due to the shorter transit time.
Is FCE Logistics IATA-certified?
We have IATA-trained staff. This means we comply with the strictest international aviation standards and can book directly with airlines, ensuring faster processing and better rates for our clients.
How are air freight costs calculated?
Air freight costs are based on the actual weight or the volumetric weight (also called chargeable weight), whichever is higher. Volumetric weight is calculated using the formula:
(Length x Width x Height in cm) / 6000.
Which documents are required for an international air freight shipment?
The main documents are the Commercial Invoice, the Packing List, and the Air Waybill (AWB). Depending on the type of goods and destination, additional documents such as a Certificate of Origin or dangerous goods declarations may be required. FCE Logistics will guide you through the entire process.
Are my goods insured during transport?
Although airlines have limited liability (under the Montreal Convention), we always recommend taking out additional cargo insurance. FCE Logistics can arrange this directly for you.
What does 1 kilo of air freight cost?
There is no fixed price per kilo, as costs depend on several factors:
- Destination: The further the flight, the higher the cost.
- Volume vs. Weight: Air freight uses chargeable weight. If a package is very light but takes up a lot of space, you pay for the space (volume) rather than the actual kilos.
- Fuel surcharges: These vary weekly.
- Type of goods: Dangerous goods or temperature-controlled transport involve higher rates.
- Average indication: For exact pricing, a tailored quotation is always required.
What does air freight involve?
Air freight includes the entire process of transporting cargo by air. This process consists of:
- Pickup: Collecting the goods from the supplier.
- Screening: Security checks (X-ray) at the airport.
- Documentation: Preparing the Air Waybill (AWB) and customs documents.
- Flight: The actual transport in the belly of a passenger aircraft or in a dedicated cargo aircraft (freighter).
- Handling: Customs clearance at the destination and last-mile delivery.
What is air freight and when should I choose it?
Air freight is the transportation of goods by aircraft. It is the best choice when speed and on-time delivery are crucial, for example for perishable goods or time-sensitive orders.
How fast can air freight be delivered?
Delivery times vary by destination, but air freight remains by far the fastest option for international shipping, often taking days instead of weeks.
About Road transport:
What is the difference between LTL and FTL transport?
LTL (Less than Truckload) is ideal for smaller shipments where you share the cargo space with other shippers, which is cost-effective. FTL (Full Truckload) means that the entire truck is utilized for your goods, which is faster and minimizes the risk of damage because no reloading is required.
How can I track my shipment during road transport?
At FCE Logistics, we track the status of your shipment daily. This gives you insight into the location of your goods and the expected delivery time, so you are always informed about the status of your logistical process.
Do you also handle customs documentation for transport outside the EU?
Yes, our experts have extensive experience with international legislation. We take care of all customs formalities and the necessary transport documentation, so your shipment passes the border without delay.
What does road transport cost per kilometer or per pallet?
The costs for road transport depend on the volume, the weight, the destination, and the type of goods (such as ADR or conditioned). For an exact price quote, you can receive a non-binding customized offer from us within a few hours.
In which countries does FCE offer road transport?
FCE Logistics offers road transport throughout Europe. We drive daily to destinations within the Benelux, Germany, France, and Scandinavia, but also serve Eastern Europe and Southern Europe via our reliable network.
What types of road transport does FCE Logistics offer?
FCE Logistics provides:
- LTL (Less than Truckload) – smaller shipments
- FTL (Full Truckload) – full truckloads
- Specialized transport
- Temperature-controlled transport
- Transport of dangerous goods (ADR)
